Privacy & Security
Internet Banking Security
The security of Texas Gulf Bank Online Banking (TGB Online and TGB Mobile) is addressed at three levels. First, security measures are in place to help prevent unauthorized users from attempting to login to the online banking section of the bank's Web site (Individual Security). The second area is the security of the customer information as it is sent from the customer's PC to the Web server (Browser Security). Finally, security measures are in place to help prevent intrusion into the environment in which the Internet Banking server and customer information database reside (Provider Security).
- Texas Gulf Bank utilizes complex Password Requirements including numeric, alpha, and special characters of at least 8 but no more than 12 characters. You must change your password every 90 days and cannot re-use your previous four passwords.
- Online banking behavior of users is monitored. The need to verify your identity is triggered when you do things like log into online banking from an unusual location or complete a transaction that is either outside the norm or exceeds a certain dollar amount. Multi-Factor Authentication in the form of Security Questions and Phone Verification is used to safeguard your login information and account access from potential hackers.
- To provide an extra level of anti-phishing security, you will be prompted to pick a Watermark (picture) from a library of images during your initial login. After selecting the image and upon subsequent logins, the Watermark will then be displayed in the lower-left corner of all online banking pages. This is to ensure the user is not on an incorrect URL or website.
- Email, Login, and Text Alerts can be set to monitor specific transactions outside your regular banking activity such as Wires or Electronic transfers. You can also set alerts to notify you if balances fall below a specified amount or to let you know when a specific check clears your account. (Note: Depending on your mobile carrier, you may be charged web access rates, standard text messaging rates and/or data transfer fees. Check with your wireless service provider for details on your specific plan.)
- Touch ID®, Face ID®, & Android Fingerprint* are features on the TGB Mobile App that allow eligible devices to use biometric authentication to login in lieu of the username and password.
- Secure Tokens through Symantec™ VIP (Validation and IP Protection Service)** provide a one-time-use password entry into online banking accounts. While typically used for Treasury Service users, it is also available to consumers upon request. Each user (or Treasury Service user) is issued a secure token, which is registered to the user via Online Banking ID. Secure Token authentication is only required at login (following entry of the ID and Password).
- For Companies using our Treasury Services Online Banking Services, we strongly recommend the use of the Dual Control Security feature when utilizing higher risk online transactions such as Bill Pay, Wire Transfer, & ACH Origination. Dual Control allows one user to input/upload the necessary transactional information and requires a separate user to approve the transaction.
*Apple, Touch ID, Face ID, Apple Pay and App Store are registered trademarks of Apple Inc. All rights reserved
*Android Fingerprint is part of the Android Open Source Project overseen by Google. ©2020 Google, LLC is a subsidiary of Alphabet, Inc. All rights reserved. Google and the Google logo are registered trademarks of Google LLC.
**Copyright © 2020 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries. Broadcom, the Pulse logo, Connecting Everything, and Symantec are among the trademarks of Broadcom. SED-VIP-PB100 March 16, 2020
Requests for online banking information are passed from the Web server to the Internet Banking server. The computer system does not connect directly to the Internet. It is isolated from the Internet network via routers, filters, and a "firewall." A "firewall" is a device that controls the access that computers on the Internet have to the bank's computer. Use of the "firewall" allows only valid traffic to reach the Web server. Further protection is provided by yet another set of "firewalls" that sit between the Web server and the Application server.
Online Banking Cookies
A cookie is a way for a secured server to establish a logon or session ID each time a customer authenticates connectivity to online banking. A cookie is placed with the user's browser each time they sign on. The cookie allows the bank to maintain continuity in a series of requests and responses. This additional precaution prevents a customer's session from being "taken over" if the SSL or encryption fails; either of which is extremely unlikely.
Website Cookies & Privacy
Information We Collect Via the Website & How We Use It
We collect certain information from and about our users in three ways: (1) directly from our web server logs, (2) from the user, and (3) with cookies.
a. Web Server Logs
When you visit our website, we may track non-personally identifiable information to administer the website and analyze its usage. Examples of information we may track include:
• The browser or type of device you’re using
• The pages you view on the website
• The items you click within the website
• The state or country from which you access the website
• The city from which you access the website
• The date and time of your visit
• Your gender
• Your age
We collect information you provide through our website (texasgulfbank.com) when:
• You sign up for our newsletter from the website. We collect your email address to enable us to send you the newsletter.
• You fill out a Contact Form via the website, requesting information or asking a question. We collect your name and email address; this allows us to respond to you directly.
If you don’t want websites to remember that you’ve visited, you can delete the cookies from your Internet browser. (Your browser’s help files will have step-by-step guidance on how to do this.) Once the information (cookie) is gone, the website has no way of remembering your visit. Deleting cookies, or not accepting them in the first place, can be useful if you’re concerned about the kind of information a website is requesting or collecting. However, this can also prevent you from getting the benefits that come with using cookies.
Cookies help personalize your experience when you use websites. They do this by recording that you have visited the website that gave you the cookie, as well as data about what you did while you were there. When you visit again, the site can use the cookie to “remember” you have been there before and some of what you did.
Full functionality of Texas Gulf Bank’s website is still available to you whether or not you accept cookies.
Google®, Google Analytics® and Google Ads® are registered trademarks of Google, LLC, a subsidiary of Alphabet, Inc. All rights are reserved.
Children's Online Privacy
Although COPPA (Children's Online Privacy Protection Act) only applies to children under the age of 13-- we do not knowingly collect, maintain or use personal information from our website about children under the age of 18. If we inadvertently collect personal information from someone under age 18, we will delete the information immediately from all systems if it becomes known to us.